LSPediA IT Support

Dear Valued LSPedia Customers,

As our customers continue to ramp up their DSCSA activities, we see a significant increase in EPCIS transactions and data volume. To ensure optimal capacity and performance, LSPedia has been diligently scaling both hardware and software.

We sincerely apologize for the recent experience some customers had with the OneScan system slowdown on March 18, 2024. I wanted to personally address the root cause of this issue and share the steps we've taken to prevent its recurrence in the future.

Root Cause: On March 18th, the OneScan Platform experienced a significant spike in cloud traffic, which put strain on our system. While our support team worked swiftly to address the issue, an incorrect decision was made to halt the traffic, resulting in a temporary disruption and longer processing queue times. The traffic eventually sorted itself out after 8 more hours.

Remediation: We have refined our procedures to ensure that level 0 tickets are triaged with immediate engagement from LSPedia's R&D team, eliminating human error and allowing for quicker resolution.

Furthermore, LSPedia has released OneScan version 7.1 patch 01 on 3/21, Hotfix 01 on 3/22, and Hotfix 02 on 3/28. These updates are aimed at enhancing system capability and processing speed. As a result, we've observed a significant improvement, with the average EPCIS data file processing time halved from 4 seconds on 3/18 to 2 seconds on 3/26.

Please be assured that we are actively monitoring traffic and system performance to maintain optimal service levels. We remain committed to keeping you informed of any future issues and their resolutions in a timely manner.

Thank you for your continued partnership and understanding. If you have any further questions or concerns, please don't hesitate to reach out to support@lspedia.com or your account manager am@lspedia.com.

Sincerely 

LSPedia Support Team